Shipping and Other Info

Our website pricing cannot be expected at our walk in street store. 

SHIPPING

We will endeavour to post all of our mail orders, as soon as possible. We aim to meet and exceed our customer’s expectations, in terms of dispatching our internet, phone and mail orders.

• Free shipping within Australia (mainland and Tasmania) for all orders.
• Goods are shipped via Australia Post Eparcel (signature on delivery). We only send goods signature on delivery.
• Goods will be shipped, with their original box used as the packaging.
• Please make sure the contact phone number and email address you provide are currently working. We contact all customers prior to shipping. Goods will only be shipped once contact and order confirmation has been made.
• Please supply a delivery address, which is attended during working hours, for the best delivery.
• As part of our standard delivery service, shoes will be posted during normal business hours, Tuesday to Friday.
• Orders and payments received before1pm, from Tuesday to Friday, will be dispatched the same day.
• Orders placed between 1pm Friday and 10am Tuesday, will generally NOT be dispatched until Tuesday. Please contact us, if you have any queries regarding your order, during these times.
• Shoes will not be posted on weekends or Public holidays.
• For alternative shipping arrangements please email info@birkenstocksoul.com.au
• We do not ship outside Australia at this stage. For any change in this policy, please follow our Facebook page.
• Once iems are shipped they are the property of the customer. The customer must contact Australia Post directly for enquries on delayed or missing shipments.
• Note that we are a physical shoe store and  shoes may have been tried on by a customer. sometimes this can leave small imprints in the Seude lining.

RETURNS

• Refunds are not offered for change of mind purchases. This includes unwanted gifts, incorrect or bad choices.
• Customers must cover their own costs, when making exchanges – this includes shipping to Birkenstock Soul and return shipping to the customer. For an exchange to qualify for free shipping, an additional purchase must be made.
• Any claims for a faulty item, will be forwarded to the manufacturer’s representative in Australia, for their assessment and determination. All consumer statutory rights will apply to these claims.
• Birkenstock Soul will do everything possible to process and assist your claim in a speedy fashion.
• If an item to be returned, is due to us supplying the incorrect item, we will cover return shipping costs. Please contact us in this case, prior to returning the item.
• Return postal address: 
• Birkenstock Soul PO BOX 114 Blackheath NSW 2785

CLEARANCE ITEMS

• Clearance items are usually old and or discontinued.
• Original packaging is usually not supplied.
• Some minor evidence that a shoe may have been tried on, or displayed, should be expected with clearance items.
• With the passage of time in storage and without use, shoe products assembled with adhesive can age or wear down. Rubber soles can oxidise from date of manufacturer and glue bonds do weaken over time with all footwear. This does occur will all brands of footwear.